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Effective Date: November, 2023

Only Love Home Care is dedicated to protecting the privacy and security of our clients' personal health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of PHI.

Collection of Information

We collect various types of personal and health-related information to provide and manage our care services effectively. This may include, but is not limited to:

  • Personal identification details (e.g., name, address, date of birth)

  • Health and medical information pertinent to care and treatment

  • Contact information of family members or guardians

Use of Information

The PHI collected is primarily used for the purpose of providing personalized care services. This may include:

  • Assessing care needs and developing care plans

  • Communicating with healthcare providers and family members

  • Billing and payment processes

Disclosure of Information

We may disclose PHI as necessary for treatment, payment, or healthcare operations, such as:

  • To medical practitioners involved in your care

  • For billing and payment purposes with insurance companies

  • As required by law, such as for compliance with legal proceedings

We will not disclose your PHI for other purposes without your explicit consent, unless required by law.

Protection of Information

We implement a variety of security measures to maintain the safety of your PHI, including:

  • Secure storage of physical documents

  • Encrypted electronic records and communication systems

  • Staff training in confidentiality and privacy protocols

Your Rights

Under HIPAA, you have certain rights regarding your PHI, including:

  • The right to access and obtain a copy of your PHI

  • The right to request amendments to your PHI

  • The right to an accounting of disclosures of your PHI

Changes to Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will be posted on our website and effective immediately upon posting.

Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Only Love Home Care

(956) 631-8844

5500 N. 29th St.

McAllen, TX 78504

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